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NGMS

NGMS. Where we manage IT activities, A to Z! Around-the-clock, 365 days a year. Both, remote and on-site. Offered in multiple languages by experts in all IT domains. Overseen by renowned industry leaders in the given field, ensuring proactive improvements, cost-effectiveness, and optimal performance. All of this is executed in accordance with a pre-established SLA agreement, meticulously tracked through automation. Allowing clients to confidently focus on their core businesses.

NGMS – Next Generation Managed Services

Core IT Service

NGMS – Next Generation Managed Services

Core IT Service
Outsourcing IT service that offers consulting, management (or co-management), and/or full/partial support.
Areas and day-to-day might include
Managing and monitoring infrastructure (Cloud and on-premise)
Deployments and installation
Data centre operations
Consulting
Security
Application maintenance
Help desk and technical support
0%
Maintaining a 99% SLA. Sorint offers this service to +100 prominent entities in Europe, US, and Africa.
Outsourcing IT service that offers consulting, management (or co-management), and/or full/partial support.
Areas and day-to-day might include
Managing and monitoring infrastructure (Cloud and on-premise)
Deployments and installation
Data centre operations
Consulting
Security
Application maintenance
Help desk and technical support
0%
Maintaining a 99% SLA. Sorint offers this service to +100 prominent entities in Europe, US, and Africa.
NGMS – Next Generation Managed Services

99% SLA

NGMS – Next Generation Managed Services

99% SLA

Pillars of NGMS

Delegation

Relieves
In terms of managing and operating. Facilitates a focus on core business.

Cost and time
In areas like hiring, training, SW, HW, researching/analysing, operational-related matters, and much more.

Pool of specialized experts
Ease access to knowledgeable experts of specific technology or/and domain.

Cutting edge
style=”display: flex; justify-content: space-between;”Stay on top of the most advanced technologies. Ensuring high-quality deliverables in all IT fields and a guaranteed SLA.

Risk and support
Around-the-clock support in all areas. Including IT security experts.

Scalability and flexibility
Quick adaptation to business needs. Scaling up or down. All sort of resources.

Pillars of FinOps

Delegation

Relieves
In terms of managing and operating. Facilitates a focus on core business.

Cost and time
In areas like hiring, training, SW, HW, researching/analysing, operational-related matters, and much more.

Pool of specialized experts
Ease access to knowledgeable experts of specific technology or/and domain.

Cutting edge
style=”display: flex; justify-content: space-between;”Stay on top of the most advanced technologies. Ensuring high-quality deliverables in all IT fields and a guaranteed SLA.

Risk and support
Around-the-clock support in all areas. Including IT security experts.

Scalability and flexibility
Quick adaptation to business needs. Scaling up or down. All sort of resources.

Sorint’s Tailored Journey

The make it model

Every journey is a unique challenge

1

Tailor made service

Compose service design based on requirements

Set technological stack

Time frame and coverage

SLA/KPI

2

Operations analytic

Detailed service and KPI Description(Service design package)

Periodic reports

Real-time dedicated portal

3

Management / Team

24x7x365 – Multilingual

Pool of specialization (experts)

Focused / shared

4

Monitoring

All aspects

Monitoring services and timely operational recovery

5

Incident management

Monitoring services and timely operational recovery

6

Handling vendors

1st and 2nd level of support of vendors

SPOC

7

Proactive improvement

Gradually anticipating,
and steadily amend infrastructures,
services and processes

Aiming efficiency, reliability and cost reduction

8

 Health check

Assessment / evaluation / improvements

Health, performance, security, and other aspects

Sorint’s Tailored Journey

The make it model

Every journey is a unique challenge

Tailor made service

Compose service design based on requirements

Set technological stack

Time frame and coverage

SLA/KPI

Operations analytic

Detailed service and KPI Description(Service design package)

Periodic reports

Real-time dedicated portal

Management / Team

24x7x365 – Multilingual

Pool of specialization (experts)

Focused / shared

Monitoring

All aspects

Monitoring services and timely operational recovery

Incident management

Monitoring services and timely operational recovery

Handling vendors

1st and 2nd level of support of vendors

SPOC

Proactive improvement

Gradually anticipating,
and steadily amend infrastructures,
services and processes

Aiming efficiency, reliability and cost reduction

 Health check

Assessment / evaluation / improvements

Health, performance, security, and other aspects

Sorint’s Tailored Journey

The make it model

NGMS Services

SPOC

Monitoring

Incident and Request

Release Management

Problem Management

3rd Party Supplier Management

HW

Provisioning & Configuration

Performance Health Check

Capacity Management

SecDevOps Support

Cost Optimization

NGMS Support Domains

Service Desk

Infrastructure Support

Application Support

NOC

SOC

Vendor Support

Sorint’s Tailored Journey

The make it model

NGMS Services

SPOC

Monitoring

Release Management

Incident and Request

3rd Party Supplier Management

Problem Management

HW

Provisioning & Configuration

Performance Health Check

Capacity Management

SecDevOps Support

Cost Optimization

NGMS Support Domains

Service Desk

Infrastructure Support

Application Support

NOC

SOC

Vendor Support

Sorint’s Tailored Journey

The make it model

For a wide range of areas and IT fields

Diverse array of domains and disciplines

Sorint’s Tailored Journey

The make it model

For a wide range of areas and IT fields

Diverse array of domains and disciplines

Experts involved

Sircle (departments) involved

NGMS

NGMS Presales

NGMS Governance

Service Lifecycle Management

Service Management

Competence Centre 24×7

Service Desk 24×7

R&D Proxy

DBA

Storage & Backup

Network and Security

SecOps

FULL AM

Platform Innovation

Unix & Middleware

Windows & Virtualization

Eco-pegasus

Eco-phoenix

CSC

Experts involved

Sircle (departments) involved

FinOps
Awsome
Next Exterprise X Team (Next)
Microsof & Azure

Some Prestigious Certificates

From technology/vendor, skill levels, IT domains/specialization, to vender-neutral certifications

ISO 27001 | ISO 20000-1 | ISO 9001 | ITIL

3CX
6sigma
Aerohive
Aerohive Networks
Alison
ALTARO
Amazon
AMPG International
APMG
Apple
Aruba
AXELOS
Barracuda
BIT
Blue Team
BMC
Brocade
Business Objects
CEPIS
CertProf
Check Point
Cisco
Citrix
Cloud Champion
Cloudera
Cobit
COMMVAULT
Company Tutor
Compaq
CompTIA
CROSSNOVA
CSSC
Cyberark
D-LINK
Databricks Academy
DataCore
DELL EMC
Devops Institute
Dynatrace
Ec-Council
ECDL
Edx
eipass
Elastic
eLearnSecurity
EMC
EnterpriseDB
enVision
EUCIP
EXIN
Extreme Networks
F5
FacilityLive
FinOps Foundation
FireEye
ForeScout
FORTINET
GIAC
GitLAB
Google
Google Cloud
Google Play Academy
HashiCorp
Hazelcast
Hitachi
HP
Huawei
IBM
Infoblox
INIM Eletronics
Istituto Italiano di Project Management
ISTQB
Juniper
Konnex
Lacework
LibraEsva
Linux Foundation
Linux Professional Institute
MariaDB
Meru
MIA-PLATFORM
Microsoft
MikroTik
MongoDB
Neo4j
NetApp
Netscreen
Netskope
Netwitness
NETWRIX
Novell
NUTANIX
ObserveIT
Offensive Security
OpenSecurityTraining2
ORACLE
Palo Alto
People Cert
PMI
Qualys
Rancher Academy
Red Hat
Reevo Cloud Academy
Reuters
SCP
Scrum Alliance
Scrum.org
ScrumStudy
SonicWall
SOPHOS
Splunk
Stormagic
Sun
SUSE
Symantec
TERADATA
Toshiba
Trend Micro
Triton
Veeam
Vendor
Veritas
VMware
WatchGuard
WatchGuardONE
WEBROOT University
ZERTO
ZyXEL
Closer Look

Areas and field of focus

Proactive Support

Business Needs

Vertical consultancy support on the technology covered by the service for day-to-day activities

Service Level Agreement

Next business day, 5×8.

Engagement Model

By service request, minimum 2 hours
(co-sourcing)

Key Points

Team composed of certified engineers to provide:

  • 2nd level support
  • Consultancy

Core NGMS

Business Needs

Ops team support
Monitoring
Incident & problem management

Service Level Agreement

By establishing SLAs contracts, based on the criticality of the service request

Engagement Model

By Service request (full outsourcing or co-sourcing)
By monitoring system, in case of incidents

Key Points

24×7 support
Compliance with SLAs
Certified and highly- qualified engineers

Closer Look

Areas and field of focus

Proactive Support

Business Needs

Vertical consultancy support on the technology covered by the service for day-to-day activities

Service Level Agreement

Next business day, 5×8.

Engagement Model

By service request, minimum 2 hours
(co-sourcing)

Key Points

Team composed of certified engineers to provide:

  • 2nd level support
  • Consultancy

Core NGMS

Business Needs

Ops team support

Monitoring

Incident & problem management

Service Level Agreement

By establishing SLAs contracts, based on the criticality of the service request

Engagement Model

By Service request (full outsourcing or co-sourcing)

By monitoring system, in case of incidents

Key Points

24×7 support

Compliance with SLAs

Certified and highly- qualified engineers

Success stories

Delivered by: SORINTians

Leading International Entities

Unique projects within NGMS

01
Project 1 – OS Patching & Updating
  • MS Windows & Unix OS maintenance for about 1000 servers on premises spanning over 3 customer’s DC’s.
  • Patching is based on Foreman, integrated with Ansible (Unix OS patching) and WSUS (MS Windows OS patching).
  • Landscape Status reporting on weekly/monthly basis.
  • Accountable to orchestrate patching accordingly to customer applications development teams requirements.
02
Project 2 – CASP Support (*)
  • 1° and 2° level support.
  • 140+ managed CommCelI ID’s. Full landscape infrastructure problem solving and management.
  • 8 certified engineers; 4 years experience.

*Under the Commvault Authorized Support Partner (CASP) program, carefully-selected vendors provide essential support services to our customers. Including 24/7 software help desk, along with enhanced service offerings such as on-site health checks and critical support engagements.

03
Project 3 – Oracle Landscape Upgrade
  • Customer originally asked for just a one-time activity aimed to help the end of support to Oracle’s landscape. Sorint made a scalable 24×7 service proposal instead.
  • FTE’s hired for this new service delivered in English.
  • Around 40 activities planned a month -> tailored service.
04
Project 4 – Full AM

Environment

  • Software Assurance for customer VM’s servers (RHEL 7.0).
  • Zabbix Monitoring Management.
  • Keycloak complete management (client, realm, user federation, etc).
  • Delivered services reports on monthly basis.
Read me
International Banking Group

Data Migration and Backup

01
Challenge

Our regular client project included:

  • Move the data of an application hosted by a single instance db on a server with Solaris 10 operating system to a rac hosted by a new Oracle Linux cluster.
  • Standard export/import of schemas via data pump is not possible. Data exceeds 6/7 TB.
  • Multitenant architecture.
02
Goind forward

Carefully analysed the environment, and the documentation material prepared earlier by Sorintians.

03
Accepting the challenge – Solution and Implementation

The proposed approach was tricky, challenging, new, and innovative. Yet, due to our detailed documentation and the activities done during the testing phase. The client accepted the proposed solution. In summary, the activities covered:

  • Applying several db related activities e.g., identification, backup, recovering.
  • Putting tables in read-only mode.
  • Exporting /importing via metadata relating to tablespaces for migrating.
  • Import of schemas metadata on target .
  • Some activities included downtime, other did not.

These are merely an idea of the activities done.

Result & delivery (UTD)

  • Successful migration.
  • 6 hours down time.
  • In a short period of time. NO disruptions and 0 down time.
Read me
Popular Italian Luxury Brand

New Version of Active Directory

01
Challenge

Client’s requirement included:

  • Migrate with no disruption.
  • No native solution.
02
Goind forward

Understanding the environment.

03
Accepting the challenge – Solution and Implementation

It was decided to run and build an innovative script that involves 3 different technologies. SQL, LDAP and different API calls. In summary:

  • The script includes data validation.
  • SQL query to extract user’s data.
  • First API call to capsulate and parameterizes the information. In case exists in the new active directory.
  • Finally, interacting with Keycloak’s APIs.

Result & delivery

  • The script was written, tested, and validated successfully.
  • Keycloak is now running with a new active directory with 0 reported issues.
  • In a short period of time. NO disruptions and 0 down time.
Read me
Banca Monte dei Paschi di Siena

Upgrading Postgres Instance

01
Challenge

Our regular client project included:

  • Upgrading 35 Postgres instance from version 9.46 to version 12.
  • Enhance performance.
  • Critical Production environment. Major databases behind client’s digital banking.
  • Minimal downtime.
02
Goind forward

Carefully analysed the environment and the strategy. All eyes on backup to avoid data loss. Usual in such activities.

03
Accepting the challenge – Solution and Implementation

The proposed strategy was considered safe. Mainly

  • creating multiple logical replicas of those instances.
  • Capturing data from the older nodes.
  • Those replicas were already running on version 12.
  • Later, a simple failover was executed. Dismissing the older instances and running the replicas as master.

Result & delivery

  • Successful upgrading activity.
  • 100% compliance with SLA terms.
  • Contract extension to include NGMS solution and security activates.
Read me

Success stories

Delivered by: SORINTians

Leading International Entities

Unique projects within NGMS

01
Project 1 – OS Patching & Updating
  • MS Windows & Unix OS maintenance for about 1000 servers on premises spanning over 3 customer’s DC’s.
  • Patching is based on Foreman, integrated with Ansible (Unix OS patching) and WSUS (MS Windows OS patching).
  • Landscape Status reporting on weekly/monthly basis.
  • Accountable to orchestrate patching accordingly to customer applications development teams requirements.
02
Project 2 – CASP Support (*)
  • 1° and 2° level support.
  • 140+ managed CommCelI ID’s. Full landscape infrastructure problem solving and management.
  • 8 certified engineers; 4 years experience.

*Under the Commvault Authorized Support Partner (CASP) program, carefully-selected vendors provide essential support services to our customers. Including 24/7 software help desk, along with enhanced service offerings such as on-site health checks and critical support engagements.

03
Project 3 – Oracle Landscape Upgrade
  • Customer originally asked for just a one-time activity aimed to help the end of support to Oracle’s landscape. Sorint made a scalable 24×7 service proposal instead.
  • FTE’s hired for this new service delivered in English.
  • Around 40 activities planned a month -> tailored service.
04
Project 4 – Full AM

Environment

  • Software Assurance for customer VM’s servers (RHEL 7.0).
  • Zabbix Monitoring Management.
  • Keycloak complete management (client, realm, user federation, etc).
  • Delivered services reports on monthly basis.
Read me
International Banking Group

Data Migration and Backup

01
Challenge

Our regular client project included:

  • Move the data of an application hosted by a single instance db on a server with Solaris 10 operating system to a rac hosted by a new Oracle Linux cluster.
  • Standard export/import of schemas via data pump is not possible. Data exceeds 6/7 TB.
  • Multitenant architecture.
02
Goind forward

Carefully analysed the environment, and the documentation material prepared earlier by Sorintians.

03
Accepting the challenge – Solution and Implementation

The proposed approach was tricky, challenging, new, and innovative. Yet, due to our detailed documentation and the activities done during the testing phase. The client accepted the proposed solution. In summary, the activities covered:

  • Applying several db related activities e.g., identification, backup, recovering.
  • Putting tables in read-only mode.
  • Exporting /importing via metadata relating to tablespaces for migrating.
  • Import of schemas metadata on target .
  • Some activities included downtime, other did not.

These are merely an idea of the activities done.

Result & delivery (UTD)

  • Successful migration.
  • 6 hours down time.
  • In a short period of time. NO disruptions and 0 down time.
Read me
Popular Italian Luxury Brand

New Version of Active Directory

01
Challenge

Client’s requirement included:

  • Migrate with no disruption.
  • No native solution.
02
Goind forward

Understanding the environment.

03
Accepting the challenge – Solution and Implementation

It was decided to run and build an innovative script that involves 3 different technologies. SQL, LDAP and different API calls. In summary:

  • The script includes data validation.
  • SQL query to extract user’s data.
  • First API call to capsulate and parameterizes the information. In case exists in the new active directory.
  • Finally, interacting with Keycloak’s APIs.

Result & delivery

  • The script was written, tested, and validated successfully.
  • Keycloak is now running with a new active directory with 0 reported issues.
  • In a short period of time. NO disruptions and 0 down time.
Read me
Banca Monte dei Paschi di Siena

Upgrading Postgres Instance

01
Challenge

Our regular client project included:

  • Upgrading 35 Postgres instance from version 9.46 to version 12.
  • Enhance performance.
  • Critical Production environment. Major databases behind client’s digital banking.
  • Minimal downtime.
02
Goind forward

Carefully analysed the environment and the strategy. All eyes on backup to avoid data loss. Usual in such activities.

03
Accepting the challenge – Solution and Implementation

The proposed strategy was considered safe. Mainly

  • creating multiple logical replicas of those instances.
  • Capturing data from the older nodes.
  • Those replicas were already running on version 12.
  • Later, a simple failover was executed. Dismissing the older instances and running the replicas as master.

Result & delivery

  • Successful upgrading activity.
  • 100% compliance with SLA terms.
  • Contract extension to include NGMS solution and security activates.
Read me

Related Solutions and Tools by SORINTians

Quick Look

Sorint Sec
Business Unit
Sorint.SEC is the cybersecurity company of Sorint.Lab Group that operates exclusively and continuously on issues related to information security.
Read more
Sorint Tek
Business Unit
SORINT.tek is a sister company of SORINT.lab Group focused on the development of advanced analytics and machine learning
solutions.
Read more

Related Solutions and Tools by SORINTians

Quick Look

Sorint Sec
Business Unit
Sorint.SEC is the cybersecurity company of Sorint.Lab Group that operates exclusively and continuously on issues related to information security.
Read more
Sorint Tek
Business Unit
SORINT.tek is a sister company of SORINT.lab Group focused on the development of advanced analytics and machine learning solutions.
Read more