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Application Peformance

Optimizing performance is crucial, especially in the context of adopting container/cloud solutions. End-to-end application monitoring has evolved into a fundamental requirement to swiftly identify and address application and infrastructure issues. By doing so, it enables businesses to shine and offer services or applications that truly represent a company’s brand. Integrating the appropriate “own” application, functional, and non-functional testing framework into development or maintaining processes is imperative to deliver high-quality software.

Application Performance

Application Performance

A service that aims to achieve the “peak performance” of a given software application.
By employing techniques and focusing on the activities of:
Monitoring and observability
Testing
Analysis and team adoption
to embracing software quality assurance
0%
Up to
A combination of studies show that poor user experience will directly impact businesses’ conversion rate from 1% up to 11%.
Beside customer’s dissatisfaction and other negative factors
According to various source/references
A service that aims to achieve the “peak performance” of a given software application.
By employing techniques and focusing on the activities of:
Monitoring and observability
Testing
Analysis and team adoption
to embracing software quality assurance
0%
Up to
A combination of studies show that poor user experience will directly impact businesses’ conversion rate from 1% up to 11%.
Beside customer’s dissatisfaction and other negative factors
According to various source/references

Adressing

Responsiveness

Reliability

Overall user experience

Scalability

Resource utilization

Adressing

Responsiveness

Scalability

Reliability

Resource utilization

Overall user experience

Monitoring & Observability

Is knowing

Monitoring & Observability

Is knowing

On Infrastructure(environment) and application level.
Application Performance Monitoring (APM) and Observability techniques and tools facilitates the analysing of health, performance and the overall user experience of a given software.
Monitoring is capturing and displaying data,
while observability is understanding and evaluating the internal state by analysing
Logs
Metrics (gauge, delta metrics, cumulative)
Distributed tracing
On Infrastructure(environment) and application level.
Application Performance Monitoring (APM) and Observability techniques and tools facilitates the analysing of health, performance and the overall user experience of a given software.
Monitoring is capturing and displaying data,
while observability is understanding and evaluating the internal state by analysing
Logs
Metrics (gauge, delta metrics, cumulative)
Distributed tracing

Pillars of Monitoring & Observability

Full-stack overview

Clarity. Data-driven

Utilize resources on cloud/infrastructure

Reduced MTTD & MTTR

Centralized data

Real time monitoring of security

Errors and configuration issues

Business value. Decisions, improve customer experience, responsiveness, and satisfaction

1st
of 20

For 12 consecutive years.

Dynatrace is the number one “Leader” in Gartner’s Magic Quadrant for Application Performance Monitoring and Observability tools.

SORINTians offering the service are certified experts.

*Gartner June 2022

Pillars of Monitoring & Observability

Full-stack overview

Clarity. Data-driven 

Utilize resources on cloud/infrastructure

Reduced MTTD & MTTR

Real time monitoring of security

Errors and configuration issues

Centralized data

Business value. Decisions, improve customer experience, responsiveness, and satisfaction

1st
of 20
For 12 consecutive years.
Dynatrace is the number one “Leader” in Gartner’s Magic Quadrant for Application Performance Monitoring and Observability tools.
SORINTians offering the service are certified experts.
*Gartner June 2022

Testing

Keystone to ensure the best user experience

Testing

Keystone to ensure the best user experience

Functional and non-functional testing
The process of evaluating a software code, application, or system to identify bugs, defects, or functional issues. Ensure project meets requirements.
Functional and non-functional testing
The process of evaluating a software code, application, or system to identify bugs, defects, or functional issues. Ensure project meets requirements.

Types of Testing

Assess the functionality of a software in operation in various contexts. BE – FE – DB – Infra

Performance, resilience, and availability

Types of test that help ensure that the software performs optimally, is robust in handling failures, and remains available to users when needed.

End-To-End

Using simulated real data, the test focuses on verifying real-life scenarios that will then be execute by the end user, validating build stability and data integrity. The scripts can be repurposed and reused in regression testing.

Regression

Performed to validate that changes made have not introduced new defects or caused any regression in existing functionality. Involves retesting the previously tested features to ensure they still work correctly.

User acceptance (UAT)

Involves testing the software from the user’s perspective to ensure that it fulfils the intended purpose and meets user/clients requirements.

Types of Testing

Assess the functionality of a software in operation in various contexts. BE – FE – DB – Infra

Performance, resilience, and availability

Types of test that help ensure that the software performs optimally, is robust in handling failures, and remains available to users when needed.

End-To-End

Using simulated real data, the test focuses on verifying real-life scenarios that will then be execute by the end user, validating build stability and data integrity. The scripts can be repurposed and reused in regression testing.

Regression

Performed to validate that changes made have not introduced new defects or caused any regression in existing functionality. Involves retesting the previously tested features to ensure they still work correctly.

User acceptance (UAT)

Involves testing the software from the user’s perspective to ensure that it fulfils the intended purpose and meets user/clients requirements.

Analysis & Team Adoption

How to approach

Analysis & Team Adoption

How to approach

Assessment of project team’s competencies, training, communication, and collaboration (flow and responsibilities).
Key factors:
Methodologies
Inspections
Requirements definition service application/architecture
CI/CD, version control, branching strategy
Design, code reviews, & code quality
Testing strategy & testing environment
Test planning, case design, execution, analysis, reporting
Monitoring & observability techniques and tools
Assessment of project team’s competencies, training, communication, and collaboration (flow and responsibilities).
Key factors:
Methodologies
Inspections
Requirements definition service application/architecture
CI/CD, version control, branching strategy
Design, code reviews, & code quality
Testing strategy & testing environment
Test planning, case design, execution, analysis, reporting
Monitoring & observability techniques and tools

Sorint’s Tailored Journey

Embracing Software Quality Assurance

Application performance

Monitoring & Observability

Defect Tracking, management and continuous monitoring

Analysis & Team adoption

Defining Quality Standards
Requirement Analysis
Documentation and Reporting
Compliance and Standards

Testing

Test Planning
Test Execution

Sorint’s Tailored Journey

Embracing Software Quality Assurance

Application performance

Monitoring & Observability

Defect Tracking, management and continuous monitoring

Analysis & Team adoption

Defining Quality Standards
Requirement Analysis
Documentation and Reporting
Compliance and Standards

Testing

Test Planning
Test Execution

SORINT’s Tailored Journey

Know-how

Every journey is a unique challenge, but our know-how to the key aspects:

SORINT’s Tailored Journey

Know-how

Every journey is a unique challenge, but our know-how to the key aspects:

Sorint’s Tailored Journey

The make it model approach is instantiated from

Industries

Nourished experience from huge variety of business sectors.

At least 15

Adaptation

Adapting to client and project’s needs, technologies and context

Meticulous compliance

Extensive knowledge of “highly regulated” industries

Agility

Easy access to full-stack and cross functional expertise

Involvement

Imparting knowledge, support and resources to help acquire the skills necessary

Automation

A mechanism aiming to streamline operations

Sorint’s Tailored Journey

The make it model approach is instantiated from

Industries

Nourished experience from huge variety of business sectors.

At least 15

Adaptation

Adapting to client and project’s needs, technologies and context

Meticulous compliance

Extensive knowledge of “highly regulated” industries

Agility

Easy access to full-stack and cross functional expertise

Involvement

Imparting knowledge, support and resources to help acquire the skills necessary

Automation

A mechanism aiming to streamline operations

Experts involved

Prestigious certificates

Sircle (departments) involved

Application Performance
DevArch
Other tech related sircles
CI/CD DevOps Engineering
NGMS

Experts involved

Sircle (departments) involved

Application Performance
DevArch
NGMS
CI/CD DevOps Engineering
Other tech related sircles

Prestigius certificates

Closer Look

Areas and field of focus

Monitoring & Observability
  • Full stack, End-End monitoring
  • From tools, configurating, reading outputs, consultation, to reporting and educating
  • Infrastructure, application, user experience and log
Analysis and Team Adoption
  • Proved analysis reports and advice on problem solving and required QA improvements
  • Embrace QA culture and know-how
All the journey
  • Side by side with client’s team
Testing
  • Planning to execution and reporting
  • Methodology of testing
  • Testing Culture and know-how
  • Implement automation testing and custom framework testing
NGMS Support
  • Level 1 – 2 – 3 of support
  • 24×7 Service plans

Closer Look

Areas and field of focus

Monitoring & Observability
  • Full stack, End-End monitoring
  • From tools, configurating, reading outputs, consultation, to reporting and educating
  • Infrastructure, application, user experience and log
Testing
  • Planning to execution and reporting
  • Methodology of testing
  • Testing Culture and know-how
  • Implement automation testing and custom framework testing
Analysis and Team Adoption
  • Proved analysis reports and advice on problem solving and required QA improvements
  • Embrace QA culture and know-how
NGMS Support
  • Level 1 – 2 – 3 of support
  • 24×7 Service plans
All the journey
  • Side by side with client’s team
Some common tools
Application monitoring & observability full stack (APM)
Application monitoring open Source
End-to-End –Regression / Mobile
Performance test
Resilience test
Some common tools
Application monitoring & observability full stack (APM)
Application monitoring open Source
Performance test
End-to-End –Regression / Mobile
Resilience test

Success stories

Delivered by: SORINTians

European Certification Authority and Digital Trust Leader

Automated End-To-End Testing

01
Challenge
Client’s requirement included:
  • Introduce the concept of “testing application” in the enterprise.
  • Introduce automated E2E testing to some software applications.
02
Goind forward
Carried out regular assessment based meeting to understands the environment and Client’s team skills.
03
Accepting the challenge – Solution and Implementation
In a proposal form. We divided the solution into three phases
  • Phase 1: Details on the testing strategy, implementation + vendor selection
  • Phase 2: Timing, Solution info, testing info, team involvement
  • Phase 3: Details on the tool, how to create tests, methodology. Test source files

Result & delivery (UTD)

  • In total we delivered 13 file features. 120 Test cases.
  • Integrated tests in CI pipelines.
  • Client’s team involvement. Introduces and practice BDD methodology.
  • Shared a hands-on experience and knowledge to client’s team in various projects.
  • Project expanded to include application performance monitoring (APM) and Observability on more applications.
Read me
A Leading Healthcare Provider in Italy

Monitoring Application Performance

01
Challenge
  • Complete coverage of everything happening on app and infrastructure level.
  • Identify optimal size of infrastructure’s resources and eliminate waste
  • Detect issues with calls to 3rd party services.
  • Main activities happen on the core application. Impacts the quality of service and the operation-side of the hospital.
  • Poor synergy with software vendor.
02
Goind forward
Carried out regular assessment
03
Accepting the challenge – Solution and Implementation
In a proposal form. The solution proposed was divided into 4 phases: Titled as POC, Monitoring CUPS, Customization, Analysis.
  • POC includes design for several units operating in the hospital.
  • Monitoring CUPS which focused on the implementation of the backend replacement
  • Customization user action, dashboard, availability test, session replay…
  • Analysis and consultation on slowdowns, application exceptions/errors, slow or overly burdensome queries
  • Problems with 3rd party services.

Result & delivery (UTD)

  • No impacting problems recorded during Going live and now.
  • Intelligent monitoring with full stack observability.
  • Examples of issues detected are:
    • Error on request http 4xx / 5xx with stacktrace code level
    • User action slowdown related issues.
    • Performance trends. E.g. non optimized queries
    • Libraries/service subject to security vulnerability e.g. (logj4)
Read me

Success stories

Delivered by: SORINTians

European Certification Authority and Digital Trust Leader

Automated End-To-End Testing

01
Challenge
Client’s requirement included:
  • Introduce the concept of “testing application” in the enterprise.
  • Introduce automated E2E testing to some software applications.
02
Goind forward
Carried out regular assessment based meeting to understands the environment and Client’s team skills.
03
Accepting the challenge – Solution and Implementation
In a proposal form. We divided the solution into three phases
  • Phase 1: Details on the testing strategy, implementation + vendor selection
  • Phase 2: Timing, Solution info, testing info, team involvement
  • Phase 3: Details on the tool, how to create tests, methodology. Test source files

Result & delivery (UTD)

  • In total we delivered 13 file features. 120 Test cases.
  • Integrated tests in CI pipelines.
  • Client’s team involvement. Introduces and practice BDD methodology.
  • Shared a hands-on experience and knowledge to client’s team in various projects.
  • Project expanded to include application performance monitoring (APM) and Observability on more applications.
Read me
A Leading Healthcare Provider in Italy

Monitoring Application Performance

01
Challenge
  • Complete coverage of everything happening on app and infrastructure level.
  • Identify optimal size of infrastructure’s resources and eliminate waste
  • Detect issues with calls to 3rd party services.
  • Main activities happen on the core application. Impacts the quality of service and the operation-side of the hospital
  • Poor synergy with software vendor.
    • 02
    Goind forward
    Carried out regular assessment
    03
    Accepting the challenge – Solution and Implementation
    In a proposal form. The solution proposed was divided into 4 phases: Titled as POC, Monitoring CUPS, Customization, Analysis.
    • POC includes design for several units operating in the hospital.
    • Monitoring CUPS which focused on the implementation of the backend replacement
    • Customization user action, dashboard, availability test, session replay…
    • Analysis and consultation on slowdowns, application exceptions/errors, slow or overly burdensome queries
    • Problems with 3rd party services.

    Result & delivery (UTD)

    • No impacting problems recorded during Going live and now.
    • Intelligent monitoring with full stack observability.
    • Examples of issues detected are:
      • Error on request http 4xx / 5xx with stacktrace code level
      • User action slowdown related issues.
      • Performance trends. E.g. non optimized queries
      • Libraries/service subject to security vulnerability e.g. (logj4)
    Read me

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    Core IT Services
    Remotely manages IT infrastructures ensuring the correct functionality, support for vendor and Open Source products. Reducing response times to new problems. Speed, flexibility, method and technical preparation are part of our DNA.
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