Next Generation Managed Services

Next Generation Managed Services enable automation and scalability, managing innovation by simplifying complexity and ensure the success and proper functioning of development activities.

NGMS

IT operations run your business!

Whilst your business evolves, scales and accelerates, your IT infrastructure and architecture grow in complexity (products, cloud, microservices) and IT operations have to move to the next level.

Today: Available. Tomorrow: Available.

For over 15 years we have been providing support to hybrid and constantly evolving infrastructures of Italian and international customers, helping them to automate and manage their activities.

The attention paid to the best industry vendors, startups, open source products and new technologies ensure a continuous updating of skills and support and optimization also for cutting-edge and developing technologies.

Our Competence Centre 24×7 remotely manages IT infrastructures of large and small companies ensuring the correct functionality and support to all major products and the reduction of response times to new problems.

More than 150 qualified people, CRE, SRE and Devops provide all services remotely based on established methodologies and Sorint best practices.

The support areas provided by NGMS are:

Service Desk

Infrastructure Support

Application Support

NOC

SOC

Vendor Support

The main services provided by NGMS are:

Spoc

Monitoring

Incident & Request

Release Management

Problem Management

Third Party Supplier Management

HW Replacement

Provisioning & Configuration

Performance Health Check

Capacity Management

SecDevOps support

Cost Optimization

Continuous And Proactive Improvement

Thanks to proactive support activities, we are able to anticipate problems that could lower the quality of services with a view to improving the safety and reliability of infrastructure and reducing costs. We are also competent in IT Operations Analytics for predictive maintenance.

Multi-Disciplinary Continuous Training

The rapid evolution and the great changes of this time require multi-role and multi-disciplinary to be cope with current needs . Over 150 people are constantly updated and attend to continuous training programs to ensure high standards of competence and specialization in every area.

Our Competence Centre can be an extension of your team to provide coverage of missing skills and uncovered time slots and the support you need to automate and simplify the complexity of your IT operations.

Tailor Made Service To Foster Your Business

All services are provided in compliance with Slas and Kpis agreed with customers.

The level of customization of the services is very high and allows each company to delegate to Sorint.lab exactly the activities that need external support.

We build hybrid (remote and onsite) or innovative (new technologies or combinations) services together with you to support your business ideas and become the partner of your success.

NGMS

IT operations run your business!

Whilst your business evolves, scales and accelerates, your IT infrastructure and architecture grow in complexity (products, cloud, microservices) and IT operations have to move to the next level.

Today: Available. Tomorrow: Available.

For over 15 years we have been providing support to hybrid and constantly evolving infrastructures of Italian and international customers, helping them to automate and manage their activities.

The attention paid to the best industry vendors, startups, open source products and new technologies ensure a continuous updating of skills and support and optimization also for cutting-edge and developing technologies.

Our Competence Centre 24×7 remotely manages IT infrastructures of large and small companies ensuring the correct functionality and support to all major products and the reduction of response times to new problems.

More than 150 qualified people, CRE, SRE and Devops provide all services remotely based on established methodologies and Sorint best practices.

The support areas provided by NGMS are:

Service Desk

Infrastructure Support

Application Support

NOC

SOC

Vendor Support

The main services provided by NGMS are:

Spoc

Monitoring

Incident & Request

Release Management

Problem Management

Third Party Supplier Management

HW Replacement

Provisioning & Configuration

Performance Health Check

Capacity Management

SecDevOps support

Cost Optimization

Continuous And Proactive Improvement

Thanks to proactive support activities, we are able to anticipate problems that could lower the quality of services with a view to improving the safety and reliability of infrastructure and reducing costs. We are also competent in IT Operations Analytics for predictive maintenance.

Multi-Disciplinary Continuous Training

The rapid evolution and the great changes of this time require multi-role and multi-disciplinary to be cope with current needs . Over 150 people are constantly updated and attend to continuous training programs to ensure high standards of competence and specialization in every area.

Our Competence Centre can be an extension of your team to provide coverage of missing skills and uncovered time slots and the support you need to automate and simplify the complexity of your IT operations.

Tailor Made Service To Foster Your Business

All services are provided in compliance with Slas and Kpis agreed with customers.

The level of customization of the services is very high and allows each company to delegate to Sorint.lab exactly the activities that need external support.

We build hybrid (remote and onsite) or innovative (new technologies or combinations) services together with you to support your business ideas and become the partner of your success.

CASE STUDIES

ciao

Find out how Sorint.lab with AWS technology has implemented for InfoCert, the infrastructure that best suits the needs of scalability, reliability and security for its Digital Trust services.

Find out how Sorint.lab with AWS technology has implemented for InfoCert, the infrastructure that best suits the needs of scalability, reliability and security for its Digital Trust services.

ciao

Find out why Commvault entrusted the Italian customer support service on its products to Sorint.lab

Find out why Commvault entrusted the Italian customer support service on its products to Sorint.lab

ciao

Learn more about how Vittoria Assicurazioni has decided to govern its hybrid infrastructure to have always active and efficient services

Learn more about how Vittoria Assicurazioni has decided to govern its hybrid infrastructure to have always active and efficient services

CASE STUDIES

ciao

Support for the implementation of Infocert Digital Trust services

Support for the implementation of Infocert Digital Trust services

ciao

NGMS – Support Service Commvault Authorised Support Partner, CASP

NGMS – Support Service Commvault Authorised Support Partner, CASP

ciao

NGMS – Hybrid infrastructure management service for VITTORIA ASSICURAZIONI

NGMS – Hybrid infrastructure management service for VITTORIA ASSICURAZIONI

Contact us

ciao

DataCenter Modernization e IT Automation En

DataCenter Modernization e IT Automation En

Digital Technology Services

ciao

Application Management Services En

Application Management Services En

Core IT Managed Services

ciao

Next Generation Managed Services En

Next Generation Managed Services En

Core IT Managed Services

ciao

Sorint Cloud Services En

Sorint Cloud Services En

CIO Initiatives

ciao

DevOps Engineering En

DevOps Engineering En

Digital Technology Services

ciao

Custom Development Services En

Custom Development Services En

Digital Technology Services

Contact us

ciao

DataCenter Modernization e IT Automation En

DataCenter Modernization e IT Automation En

Digital Technology Services

ciao

Application Management Services En

Application Management Services En

Core IT Managed Services

ciao

Next Generation Managed Services En

Next Generation Managed Services En

Core IT Managed Services

ciao

Sorint Cloud Services En

Sorint Cloud Services En

CIO Initiatives

ciao

DevOps Engineering En

DevOps Engineering En

Digital Technology Services

ciao

Custom Development Services En

Custom Development Services En

Digital Technology Services
Menu